Advantech optimizes order fulfillment and customer experience with Konekti
Industry: Manufacturing
Process: Order Fulfillment
Tech: SAP ECC, Power BI, Power Automate Process Mining
The challenge
Advantech, a global leader in industrial IoT and edge computing, faced increasing complexity in managing its global order fulfillment process. Despite having robust analytics in Microsoft Power BI, visibility into the true flow of orders and delivery performance remained limited. Fragmented data across SAP and other systems made it difficult to pinpoint bottlenecks, delays, and inefficiencies in day-to-day operations.
“With Konekti, we’ve been able to see, in just a few days, how our orders really flow. It’s giving us a clear starting point to make our fulfillment more predictable and efficient.”
Key results
The initial implementation of Konekti showed:
- Results in 2 days: Konekti built a full digital twin of Advantech’s order-to-cash process using existing SAP data within just two days. With this twin, the team could see how orders moved through each step, identifying where performance diverged from design and where improvement opportunities lay.
- €900K in identified value within 6 weeks: analysing this digital twin delivered a clear, data-driven understanding of the current process performance. It revealed several concrete levers to improve delivery reliability and operational efficiency, adding up to €900K in value identified.
- Seamless integration: Konekti plugged directly into Advantech’s existing tech stack and analytics tools. Process insights from their digital twins flow directly into existing dashboards.
Path forward: Advantech and Konekti are now moving to continuous, actionable process intelligence, and expanding the digital twin process model into adjacent areas to support data-driven process intelligence across the customer journey.
Why Konekti
Konekti enables organizations to transform complex operational data into ready-to-analyze process models without a heavy data engineering effort. For Advantech, this meant a validated SAP data model and process visualization within days, seamlessly integrated with their existing analytics tools.
Key advantages
- Rapid data modeling in days, not months
- Plug-and-play SAP blueprints for instant onboarding
- Built-in validation to adapt to unique process logic
- Enabling cross-functional teams to collaborate and act faster
- Integration directly into existing tools like Microsoft Power BI and Power Automate.
“With Konekti, we see a clear path to scalable process intelligence.”
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